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What is your bereavement process?

We understand that it can be difficult to arrange financial affairs after the death of someone and we want to make this process as simple as possible. As you may already be aware, UK law only allows us to discuss any finance arrangement(s) with specific people – the Personal Representative(s) of the Estate – and only after we have seen certain documents.

As a result of the current Coronavirus pandemic, we are experiencing exceptionally high call and email volumes across our business, but would like to reassure you that we are here to help. We would ask that you contact us via email at at this time to avoid you having to wait on the phone and to ensure we are able to review your query and respond to you at the earliest convenience.

What do we require?
As a first step we would require the following:
1. an original death certificate, or an original interim death certificate, or a Death Certificate Verification Form completed by a solicitor;
2. a certified copy of the Will (if a Will was made), or a sealed copy of the Grant of Letters of Administration.

Where possible, we ask that you email these documents to us. Where we ordinarily require original copies of the death certificate/interim death certificate or Will, a certified copy will be sufficient. Copies can be certified by your solicitor or local Post Office. Currently, we understand obtaining such copies may be difficult so please speak with one of our team who can advise you further.

If you would like to talk to one of our advisors please contact our Bereavement Support team on 0370 5050 150 selecting option 7.

For additional support at this time the Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement. Their helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings until 8.00pm. If you feel their services may assist you at this time they can be contacted on 0808 808 1677.

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