If you make your monthly payments by Direct Debit, you should contact your bank in the first instance. Please be advised that for all direct debit instructions we will make two further attempts to collect your instalment. For manual payments, you can make payment via our 24hr automated Card Payment line on 0370 5050 150.
Please note, if you repay the arrears with a credit card you are at risk of escalating debt and additional interest charges. Before you proceed with this method of payment you may wish to consult with one the free debt advice agencies listed below:
If you are unable to make the payment at this time, please contact us immediately.
It is important that you keep in contact to advise us of your personal circumstances and to discuss how your payment(s) can be brought back up to date.
Please contact us and we will be happy to discuss the options available to you.
Please be advised if you choose not to maintain your monthly payments this could have an adverse effect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.